Refund Policy

Last updated: July 2026

1. Wallet Hold protection

When you pay, your card is charged immediately but the funds are held internally (Wallet Hold) until your delivery is confirmed with photo proof. Your money is never released to us before your family receives the order.

2. Failed deliveries — full refund

If we cannot complete a delivery for any reason (wrong address we cannot resolve, receiver unreachable, item unavailable), you receive a full refund — no questions asked.

3. How refunds are paid

Refunds go back to the original payment card. After we process a refund, your bank typically posts it within 5–10 business days.

4. Wrong or damaged items

If your family receives a wrong or damaged item, contact support within 48 hours of delivery with a photo and we will replace it or refund that item.

5. Custom requests

Quotations can be declined at no cost. Once a custom-request order has been purchased locally, refunds are handled case by case depending on whether the item can be returned.

6. How to request a refund

Use the Contact page or email support@kabulmandawi.com with your order number. Our team responds within 24 hours.